You need the relevant project permission and access to the account of the service you want to connect.
Prepare the right access
Make sure you are in the correct DATIXO project and sign in to the external service with an account that can access the required ad account, catalogue or store. Some services may require you to allow a pop-up window or confirm the requested permissions.
Add the integration
Open Settings → Third-party integrations and choose to add a new integration. Select the platform, then complete the offered sign-in or enter the requested details. If the service offers multiple accounts or sources, select only those that belong to the current project.
Check the connection status
After saving, return to the integration list. Confirm that the connection is active and does not show an error or request a new sign-in. Initial data may take time to appear depending on the source, history volume and your plan.
Changes and renewed access
A password change, removed permission or revoked authorisation may require you to reconnect. Before deleting an integration, check whether existing reports depend on it. If you need help, send us the project name, integration type and displayed error — never send passwords or access tokens.
Name every integration so the account, market or brand is immediately clear. This makes the project much easier to manage later.
Frequently asked questions
Why can't I see data after connecting?
The first import may take longer depending on the source and history volume. Check the integration status; individual reports may fill progressively.
Will reconnecting remove my history?
Renewing authorisation does not usually delete previously imported data. Do not remove and recreate an integration without checking first, because the impact depends on the source type.
What should I send support when an error occurs?
Send the project name, integration type, time and exact error text. Never email passwords, API keys or access tokens.